箱根小湧園天悠旅館 (Hakone Kowakien Ten-yu)

我們下午四點多從御殿場oulet 搭箱根巴士到天悠（小湧源站） 或是下一站（剛好從全家那邊進去五樓走連通道是飯店的一樓再搭電梯到五樓check in) 會有服務人員幫您推行李到房間 房間陽台有個搖椅和泡溫泉池 我和先生下午到大廳享用免費的飲料 白酒 和冰淇淋 晚上吃buffet 實現鮭魚*自由 早餐也是自助餐有蟹腳唷 六樓浮雲之湯很棒 望出去是美景 五樓車之湯 戶外🈶瀑布 很美 都要去試試看～ 泡完外面還有無重力的按摩椅 很解疲勞🥱 但是這裡到箱根湯本車站還要轉J巴士大約半小時 這裡適合享受飯店的設施等人來住 旁邊還有溫泉樂園可以使用 適合親子

住了兩晚，check in 的時候已經感覺服務很一般。之前在箱根住過其他更好的5星酒店，這間感覺比下去。 一般住5星的酒店，多數會有職員把行李送到房間。職員帶我們上房間後我們的行李就一直被放在reception, 直到晚飯後職員才找到我們，叫我們自己把行李帶回房間。 我們在前枱給的一堆單張中得知有private bath, 但在我們預訂的過程中有困難，我們之後找到前枱幫忙預訂，第一次說英文請求幫忙是拒絕的，第二次我們用google translate把英文轉換到日文請求幫忙前枱才幫忙預訂，我想可能是因為語言不通吧？ 晚上7-8點洗澡的時候突然沒有熱水，朋友洗到一半硬著頭皮用凍水洗澡，之後朋友第2日就生病了。 晚上是吃鐵板燒，兩天菜單都一樣沒有驚喜，但是味道不錯。早餐則很一般。 看到這間酒店很高評分，但除了迎賓館餐廳的職員及門口的靚仔哥哥外，住了兩晚不太感受到服務。 現在正值紅葉季，露台景色不錯。酒店有免費雪糕食，有很多味可以選擇，這個很讚。

酒店十分漂亮，大堂有小食及飲品可以享用。房間觀景非常好，可以觀看日出，有獨立溫泉浴缸。自助早餐及晚餐選擇豐富，味道十分好。交通方面可以搭乘登山巴士直達，酒店亦有安排免費穿梭巴來往強羅站。最驚喜是酒店有安排Live Band表演，整體入住體驗十分好！

很無語 這個酒店在山上 但是酒店有一個fast way 導致公交車 可以停在酒店門口 但是沒有人跟我説 並且預訂的頂層私湯溫泉房 那個浴缸的活塞有問題 導致溫泉水一直跟漏斗一樣 酒店説有中文服務 但是我衹能英語溝通 我的英語不好 但是對方的英語聽起來也一般 最關鍵的 酒店有若干活動 為什麼不告訴我 導致孔明燈許願的時候我錯過了 在歐洲旅行時預訂的也是上榜酒店 人家提前就email你有什麼設施或者活動你可以提前book 貴酒店不讓提前check in 沒問題 但是store my luggage的時候為什麼不告訴我 相比京都也住過高級私湯溫泉酒店 對方酒店的整體設施和服務就上一個檔次

第二次打卡，服務熱情，有shuttle bus接送，非常方便，省了很多麻煩。早晚餐豐富，很多選擇，吃的滿意，二個溫泉交替使用，也非常喜歡。

Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards

酒店一流，除了貴，沒毛病。一家三口一晚四千人民幣。真的是非常貴。唯一吐槽的一點是酒店離箱本湯根站有一些距離，坐盤山公交可能會暈車。 天悠酒店Kowakien Ten-yu的早餐有帝王蟹腿，跟昨天的晚餐自助比，我更喜歡晚餐的刺身。酒店乾淨、素雅、有格調。環境一流，正對一片綠色的山和森林，陽台景色太美了。酒店的每個細節都很美，日式和諧的美。今天一直下雨，在酒店大堂外側，看著淅淅瀝瀝的雨和鬱鬱蔥蔥的山林，兩邊還有環狀軟裝從屋頂垂到地面，正好引流屋頂的雨水到地面，坐在那裡切身感受到什麼叫“療愈”。

這個酒店其實非常好找，根據谷歌地圖指導坐巴士到天悠站下車後，根據門口的指示上到5樓連廊就到達了酒店的1樓。不用坐酒店的shuttle bus有很多公交到這裡，到大涌谷等景點都很方便。酒店大堂飲料，咖啡，冰淇淋，酒都免費。早晚餐也很好吃。非常愉快的一次住宿。

車で向かいましたが、車の受け入れから特別感を得られ、スペシャルな日々の始まりにふさわしかったです。 部屋には露天風呂があり、のんびりと入れました 朝夜共にビュッフェ付きにしましたが、信じられない位美味しくこれだけを目當てにこのホテルに泊まりたいレベルでした。 大浴場はお風呂もサウナも露天風呂も最高。 チェックアウトし車に乗った後、見えなくなるまでずっと手を振ってくれました。 トータルしてスタッフの教育が本當に素晴らしく、みんながトップのホテルという意識があり、もう最高としか言えませんでした。 部屋の溫度が20度まで下げても26℃位の感覚だったところだけ、殘念。もう少し冷えると100點満點でした。

箱根小湧園天悠環境幽靜，座落山林間，房間寬敞清雅，多數設半露天風呂，泡湯望綠海雲霧，治癒感滿分。晚餐會席精緻美味，早餐多樣新鮮。職員親切有禮，細節照料到位。設施保養佳，遠離喧囂放鬆度假首選，值得再住。